Privacy Policy

Personal Information

Welcome to the Privacy Policy of Nimbovox Solution, a digital platform owned and operated by Nimbovox Solutions Private Limited. This policy explains how we collect, process, and use your personal information when you interact with our website and services. Please note that this policy does not apply to third-party websites linked from our platform or to businesses listed on Nimbovox Solution.

In this document, references to "we," "our," and "us" relate to Nimbovox Solution, while "you," "your," "user," and "users" refer to individuals accessing and using our platform. If you do not agree with this policy, we advise you to discontinue your use of Nimbovox Solution.

This Privacy Policy should be read alongside our Terms and Conditions, as both govern your use of Nimbovox Solution.

Information We Collect

When you use our platform, we collect various types of information to enable secure transactions, ensure regulatory compliance, and enhance your user experience.

We may gather personally identifiable information such as your full name, email address, phone number, physical address, and, where required by law, government-issued identification (e.g., PAN or Aadhaar) for KYC (Know Your Customer) purposes.

During payment processing and financial service facilitation, we also collect financial details including bank account information, UPI ID, credit or debit card data, and invoice or billing information. Transaction records are retained to meet regulatory requirements and support customer service.

To optimize platform performance and maintain secure access, we collect technical data such as your IP address, browser type and version, device details, operating system, as well as logs containing timestamps and user activity. This data may also include referral URLs and clickstream behavior, helping us analyze user engagement.

Additionally, our website uses cookies and similar tracking technologies to store user preferences, manage sessions, and enhance functionality. These tools enable us to provide a more personalized experience while supporting fraud prevention and analytics.

How We Use Your Information

The information we collect is used for the following purposes:

To process and complete financial transactions

To authenticate users and merchants

To fulfill legal and regulatory requirements, such as KYC

To detect, investigate, and prevent fraud or security breaches

To provide customer support and resolve disputes

To maintain and enhance our services

To send service-related communications, including transaction alerts and updates

To conduct internal audits and data analysis

To personalize your experience and optimize content

To promote our services, subject to obtaining user consent

How We Share Your Information

We do not sell or rent your personal information. However, we may share your data with the following parties:

Payment Partners and Banks

To ensure secure and efficient transaction processing.

Merchants

To confirm payment completion and share related transaction details.

Service Providers

With trusted third-party vendors who assist with operations such as KYC verification, fraud prevention, IT infrastructure, cloud hosting, and analytics.

Legal and Regulatory Authorities

When required by law or in response to valid requests from public authorities, including court orders and government agencies.

Corporate Transactions

In the event of a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of the business assets.

Data Retention Policy

We retain your personal and transactional information only for as long as necessary to fulfill the purposes described in this policy or as required by applicable laws and financial regulations. For instance, KYC documents and transaction records are generally maintained for a period of 8 to 12 months, depending on legal obligations.

Once this retention period expires, your data is securely deleted or anonymized to prevent any identification.

Data Security Measures

Protecting your information is a top priority for us. We employ advanced security measures, including SSL/TLS encryption, to safeguard data transmitted between your browser and our servers. Your financial information is stored on PCI-DSS compliant systems, ensuring adherence to industry-leading security standards.

Our infrastructure is regularly subjected to vulnerability assessments and security audits. Access to sensitive data is limited to authorized personnel trained in data protection and governed by strict access controls. We also utilize real-time fraud detection tools, multi-factor authentication, and data loss prevention systems to minimize risks.

While we implement robust security practices, it is important to recognize that no method of internet transmission is completely secure. We encourage users to practice good security habits, such as creating strong passwords and keeping login credentials confidential.

User Rights and Choices

Depending on your jurisdiction and applicable regulations, such as the GDPR, you may have the following rights:

Right of Access: Request a copy of the personal data we hold about you.

Right to Rectification: Request corrections to any inaccurate or incomplete information.

Right to Erasure: Request the deletion of your personal data.

Right to Withdraw Consent: Revoke any consent you have previously provided at any time.

Right to Object or Restrict Processing: Object to or limit certain types of data processing.

Right to Data Portability: Request your data in a structured and machine-readable format.

To exercise any of these rights, please contact us at

Cookies and Similar Technologies

Our platform utilizes cookies and similar tracking technologies to improve functionality and deliver a personalized user experience. These cookies enable us to remember your preferences, maintain your login session, and collect usage data to help identify opportunities for enhancement.

You have full control over your cookie preferences and can manage them through your browser settings. Please be aware that disabling cookies may affect your ability to access certain features or complete transactions.

Third-Party Links and Services

Our website or platform may include links to third-party websites, tools, or plugins, such as banks, KYC providers, or analytics services. We do not control and are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before sharing any personal information.

Children’s Privacy

Our services are designed exclusively for individuals aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that data has been collected from a child without verifiable parental consent, we will promptly delete such information.

Changes to this Privacy Policy

We may periodically update this Privacy Policy to reflect changes in legal requirements, technology, or business practices. Any revisions will be published on this page with an updated "Last Updated" date. We recommend reviewing this policy regularly to stay informed about how we manage your information.

Consent and Acceptance

By accessing or using our website and services, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy. If you do not agree with our practices, please refrain from using our services.